Privacy Policy

1. Introduction

Neighbour Friendly Rentals ("NFR", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, location, bio
• ID Verification: Government-issued ID documents (Aadhar, PAN, Passport, Driving License)
• Listing Information: Item descriptions, photos, pricing, availability
• Booking Information: Rental dates, payment details, delivery addresses
• Communication: Messages sent through our chat system
• Dispute Videos: Videos recorded for dispute resolution

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Location Data: Approximate location based on IP address
• Cookies: Session data, preferences, analytics

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process bookings and payments
• Verify user identities
• Facilitate communication between users
• Send booking confirmations and reminders
• Resolve disputes and provide customer support
• Improve our platform and user experience
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

We share your information with:

• Other Users: Profile information, listings, reviews are visible to other users
• Transaction Parties: Contact information is shared between Lenders and Renters for confirmed bookings
• Service Providers: Third-party services for hosting, analytics, payment processing
• Legal Authorities: When required by law or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties.

5. Data Security

We implement security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication (JWT tokens)
• Row-level security in our database
• Regular security audits
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account Data: Until you delete your account
• Booking Data: 7 years for tax and legal compliance
• ID Documents: Until verification is complete or account is deleted
• Dispute Videos: Until dispute is resolved, then deleted
• Chat Messages: Last 100 messages per conversation

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Opt-out of marketing communications

To exercise these rights, contact us at privacy@nfrr.com

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage (Google Analytics)
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

9. Third-Party Services

We use third-party services:

• Supabase: Database and authentication
• Google Analytics: Usage analytics
• Google OAuth: Social login (optional)

These services have their own privacy policies. We recommend reviewing them.

10. Children's Privacy

NFR is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or requests, contact us at: